Privacy Policy

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This file describes the information collection and disclosure practices of the Web Site, possessed by the Maritime Enterprise Group. (separately and jointly referred to as "the Operator").

1.2 Your use of the Website and any content or programs accessible on it'll be called the "Services".


2.1 Your private information (ie, info about you by which you may be personally identified, such as name, address, phone number or email address, understood in this Privacy Policy as "Your Information"), will be processed by the Operator (including their representatives and workers), and (as appropriate) by our associates and subcontractors in order to supply a broad variety of services. Your advice will be gathered when you register to start an account with us, or when you send a written question to us.

2.2 2 While the Web sites may include links to other Web sites operated by third parties, the Operator isn't responsible for the practices relating to the privacy or content of any such websites.

2.3 By using any of the Services, you agree that you've read and agree with the conditions of this Privacy Policy and, by supplying your advice (including, for the avoidance of doubt, your a query through one of the web sites, or if you've finished the enrollment procedure of your account just somewhat), you consent to the use of such advice by the Operator (and our associates and subcontractors) for the goals set out in paragraph 3 of this Privacy Policy.

2.4 If you don't want to supply your information under the provisions of this Privacy Policy, you shouldn't enter the applicable information in the spaces provided for such purpose in the accompanying section in any of the Websites, or supply any private information over the telephone. But unless such advice is provided by you, you may not be permitted to use in full the applicable part of the Services.

2.5 As part of the enrollment procedure for your account, we additionally offer visitors filing with us the chance to choose not to be kept informed about future events, offers and promotions from the Operator. Visitors wishing to elect with this choice must "assess" the proper box on the enrollment procedure. It is possible to update your marketing preferences at any time under "My Account / Update Marketing Preferences" (or similar) on the Web Site (if that choice is available) or by contacting the Customer Service. If, when the choice is available, you've got chosen for information regarding forthcoming events, offers and promotions by text messages to mobile phones, you are going to have the choice to discontinue receiving such information anytime by replying with the word "STOP ".


2.6 We can, in the usual course of our business and for the purposes of payment processing, share your Personal data with the relevant personnel within the company, or with our duly authorized banking partners / processors, contractors/subcontractors, to ensure continuity of business process and maximize the quality and efficiency of our services.

2.7 We may also be obliged to disclose Personal data to regulatory authorities, courts, and government agencies where required by law, regulation or legal process, or to defend the interests. Otherwise, we will not share your Personal data with other parties unless you request it or have given us prior approval to such sharing.


3.1 The Operator will gather your information in order to:

3.1.1 Be able to start Your Account for you to use all the features of our Services, including, among others, add fund to your account, place bets and play games;

3.1.2 Receive your questions and comments through our Online Support Centre, and reply them;

3.1.3 Comply with all relevant regulations affecting Your enrollment, for example, confirmation of age; and

3.1.4 (Provided you don't choose to be excluded from this choice), keep you informed about future events, offers and promotions from the Operator.

3.2 In addition to a comprehensive thing identified in paragraph 3.1 above, the Operator will only use Your Information, including sharing Your Tips with our associates and subcontractors who process data (including, where appropriate, Your Information) on our behalf, to:

3.2.1 open, run and manage Your Account;

3.2.2 Supply all the services that you request and for any other function related to the supply of such services;

3.2.3 Check the correctness of your info, including the disclosure of such information to third parties, including financial institutions and age verification bureaus and credit reports, to that function. We are going to maintain an archive of the confirmation and such third parties may use the advice to help other companies for verification purposes);

3.2.4 compile data regarding use of the Services by you and other customers;

3.2.5 develop and exhibit material and proper personalized advertising content;

3.2.6 occasionally send to bill holders written communications to announce important service changes, upgrades on specialized problems and shifts to the Terms of Use (including this Privacy Policy);

3.2.7 Execute our duties, obligations and regulatory responsibilities under the Gambling Act 2001, before the Regulatory Authority of Curacao, and in accordance with relevant law and with appropriate regulatory agencies in other jurisdictions where the Operator develops a controlled activity;

3.2.8 Satisfy legal requirements, or to take measures to protect the interests of sporting bodies or other related agencies;

3.2.9investigate the suspected unlawful, fraudulent or improper actions in relation to the Services;

3.2.10 report a criminal violation or feeling, including money laundering or fraud of any sort, and

3.2.11all other functions essential to meet our contractual obligations to you.

3.3 The Operator will not send you unsolicited advice regarding commercial offers or third party marketing.

3.4 The Operator may use your username and / or first name and area for marketing or promotional goals.

3.5 Phone calls made or received by our Customer Service Department may be recorded for training and security functions.

3.6 We may transfer Your advice in case of transfer or sale of our company or part of it, including in the event of insolvency.

3.7 If at any time you want to discontinue our task processing your advice for the goals listed above, please contact us and we will take the proper measures to comply with your request. You should bear in mind the determination may affect the closing of Your Account.


4.1 Within the context of the supply of services, the Operator may need to transfer information (including, Your Advice) to:

4.1.1 Other firms within the same group of firms as the Operator, and

4.1.2 our associates and subcontractors found in their home countries


5.1 You may update or delete your information at any time from your account using the "My Account / Update my account" option (if available), or by contacting the Customer Service Section.

5.2 You may get a copy of Your info held by the Operator by contacting the Customer Service. We require to be notified in advance of up to thirty (30) days to satisfy your request.

6. Anti Money Laundering Policy


6.1 Objective of the Policy

6.1.1 is fully committed to be constantly vigilant to prevent money laundering and combat the financing of terrorism in order to minimize and manage risks such as the risks to its reputational risk, legal risk and regulatory risk. It is also committed to its social duty to prevent serious crime and not to allow its systems to be abused in furtherance of these crimes.

6.1.2 will endeavour to keep itself updated with developments both at national and international level on any initiatives to prevent money laundering and the financing of terrorism. It commits itself to protect, at all times, the organization and its operations and safeguards its reputation and all from the threat of money laundering, the funding of terrorist and other criminal activities

6.2 Obligations

6.1.1 In order to adhere to the requirements of the Prevention of Money Laundering Act, the regulations and any guidance notes shall as a minimum:

(i) Appoint one of its senior officers as the designated Money Laundering Reporting Officer (MLRO) whose responsibilities will include the duties required by the laws regulations and guidance notes.

(ii) Take reasonable steps to establish the identity of any person for whom it is proposed to provide its service. For this purpose, the process for the registration of Players provided for under the General Terms and Conditions provides for the due diligence process that must be carried out before the opening of a User Account.

(iii) keep at all times a secure online list of all registered Players.

(iv) Retain identification and transactional documentation as defined in the laws regulations and guidance notes.

(v) Provide initial and ongoing training to all relevant staff so that they are aware of their personal responsibilities and the procedures in respect of identifying Players, monitoring Player activity, record-keeping and reporting any unusual/suspicious transactions.

(vi) Ensure that this policy is developed and maintained in line with evolving statutory and regulatory obligation and advice from the relevant authorities.

(vii) Examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering or the funding of terrorism.

(viii) Report any suspicion or knowledge of money laundering of terrorism financing to the Curacao Gaming Commission and relevant authorities from the country the transaction was initiated.

(ix) Cooperate with all relevant administrative, enforcement and judicial authorities in their endeavour to prevent and detect criminal activity.

6.3 Moreover, shall:

6.3.1 Not accept to open anonymous Accounts or Accounts in fictitious names such that the true beneficial owner is not known.

6.3.2 Not accept cash from Players. Funds may be received from Players only by any of the following methods: credit cards, debit cards, electronic transfer, wire transfer cheques and any other method.

6.3.3 Not register a Player who is under eighteen (18) years of age.

6.3.4 Only register a single account in the name of a particular person: multi-account practices are strictly prohibited.

6.3.5 Transfer payments of winnings or refunds back to the same route from where the funds originated, where possible.

6.3.6 Not accept a wager unless a User Account has been established in the name of the Player and there are adequate funds in the Account to cover the amount of the wager.

6.3.7 Not accept a wager unless the funds necessary to cover the amount of the wager are provided in an approved way.

6.3.8 Not accept Players residing or playing from non-reputable jurisdictions.

6.3.9 Not make a payment in excess of two thousand (US$/AU$2,000) out of a User Account to a Player until the Player's identity, age and place of residence have been verified.

6.3.10 Where it deems necessary, verify creditworthiness of the Player with third parties who previously provided any information on the Player.

6.3.11 If it becomes aware that a person has provided false information when providing due diligence documents, not register such person. Where that person has already been registered, shall immediately cancel that person's registration as a Player with the company.


7.1 If at any time you believe that the Operator hasn't complied with the principles included in this Privacy Policy, you can contact the Customer Service, and we will use all commercially reasonable efforts to discover and correct the issue as soon as possible.
7.2 Effective Date of this Privacy Policy: 1st of July, 2016

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Copyright © 2016 - 2021 - All Rights Reserved. Sapphire Private Services Ltd, 20-22 Wenlock Road, London, England N1 7GU, GB. - We request you to review the Terms & Conditions,   Privacy Policy.

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